{"id":9,"date":"2024-01-03T10:22:38","date_gmt":"2024-01-03T09:22:38","guid":{"rendered":"https:\/\/nadinelouni.wordpress.com\/7-2\/"},"modified":"2026-04-29T17:06:00","modified_gmt":"2026-04-29T15:06:00","slug":"accueil","status":"publish","type":"page","link":"https:\/\/nadinelouni.fr\/","title":{"rendered":""},"content":{"rendered":"\t\t
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\n\t\t\t\t\t\r\n\r\n\r\n\r\n\r\nNadine Louni \u2013 Customer Success Manager Freelance | SaaS B2B<\/title>\r\n<meta name=\"description\" content=\"Customer Success Manager freelance bas\u00e9e en \u00cele-de-France. J'accompagne les \u00e9diteurs SaaS B2B dans l'onboarding, le support et la fid\u00e9lisation de leurs clients.\">\r\n\r\n<!-- Open Graph \/ r\u00e9seaux sociaux -->\r\n<meta property=\"og:title\" content=\"Nadine Louni \u2013 Customer Success Manager Freelance | SaaS B2B\">\r\n<meta property=\"og:description\" content=\"J'accompagne les \u00e9diteurs SaaS B2B dans l'onboarding, le support et la fid\u00e9lisation de leurs clients.\">\r\n<meta property=\"og:image\" content=\"https:\/\/nadinelouni.fr\/wp-content\/uploads\/2024\/01\/nadine-copie.png\">\r\n<meta property=\"og:url\" content=\"https:\/\/nadinelouni.fr\/\">\r\n<meta property=\"og:type\" content=\"website\">\r\n<meta property=\"og:locale\" content=\"fr_FR\">\r\n<meta name=\"twitter:card\" content=\"summary_large_image\">\r\n\r\n<!-- Favicon SVG (lettre N stylis\u00e9e, couleur accent du site) -->\r\n<link rel=\"icon\" type=\"image\/svg+xml\" href=\"data:image\/svg+xml,%3Csvg xmlns='http:\/\/www.w3.org\/2000\/svg' viewBox='0 0 100 100'%3E%3Crect width='100' height='100' rx='20' fill='%23C8502A'\/%3E%3Ctext x='50%25' y='54%25' dominant-baseline='middle' text-anchor='middle' font-family='Georgia,serif' font-size='62' font-weight='700' font-style='italic' fill='%23F5F0E8'%3EN%3C\/text%3E%3C\/svg%3E\">\r\n\r\n<link href=\"https:\/\/fonts.googleapis.com\/css2?family=Playfair+Display:ital,wght@0,400;0,700;1,400&family=DM+Sans:wght@300;400;500&family=Space+Mono:wght@400;700&display=swap\" rel=\"stylesheet\">\r\n<style>\r\n :root {\r\n --cream: #F5F0E8;\r\n --dark: #1A1612;\r\n --accent: #C8502A;\r\n --accent2: #E8A87C;\r\n --mid: #6B5E52;\r\n --light-mid: #B8A898;\r\n --card-bg: #FDFAF5;\r\n --border: rgba(107,94,82,0.15);\r\n }\r\n\r\n *, *::before, *::after { box-sizing: border-box; margin: 0; padding: 0; }\r\n\r\n html { scroll-behavior: smooth; }\r\n\r\n body {\r\n font-family: 'DM Sans', sans-serif;\r\n background: var(--cream);\r\n color: var(--dark);\r\n overflow-x: hidden;\r\n }\r\n\r\n \/* \u2500\u2500 CURSOR \u2500\u2500 *\/\r\n .cursor {\r\n width: 10px; height: 10px;\r\n background: var(--accent);\r\n border-radius: 50%;\r\n position: fixed; pointer-events: none; z-index: 9999;\r\n transition: transform 0.15s ease;\r\n mix-blend-mode: multiply;\r\n }\r\n .cursor-ring {\r\n width: 36px; height: 36px;\r\n border: 1.5px solid var(--accent);\r\n border-radius: 50%;\r\n position: fixed; pointer-events: none; z-index: 9998;\r\n transition: all 0.3s cubic-bezier(0.23, 1, 0.32, 1);\r\n opacity: 0.6;\r\n }\r\n\r\n \/* \u2500\u2500 NAV \u2500\u2500 *\/\r\n nav {\r\n position: fixed; top: 0; left: 0; right: 0; z-index: 100;\r\n display: flex; justify-content: space-between; align-items: center;\r\n padding: 1.2rem 4rem;\r\n background: transparent;\r\n transition: background 0.4s, box-shadow 0.4s;\r\n }\r\n nav.scrolled {\r\n background: rgba(245,240,232,0.95);\r\n backdrop-filter: blur(10px);\r\n box-shadow: 0 1px 0 var(--border);\r\n }\r\n .nav-logo {\r\n font-family: 'Space Mono', monospace;\r\n font-size: 0.85rem;\r\n color: var(--accent);\r\n letter-spacing: 0.1em;\r\n text-decoration: none;\r\n }\r\n .nav-links { display: flex; gap: 2rem; }\r\n .nav-links a {\r\n font-size: 0.8rem;\r\n color: var(--mid);\r\n text-decoration: none;\r\n letter-spacing: 0.08em;\r\n text-transform: uppercase;\r\n position: relative;\r\n transition: color 0.2s;\r\n }\r\n .nav-links a::after {\r\n content: '';\r\n position: absolute; bottom: 0px; left: 0; width: 0; height: 1px;\r\n background: var(--accent);\r\n transition: width 0.3s;\r\n }\r\n .nav-links a:hover { color: var(--accent); }\r\n .nav-links a:hover::after { width: 100%; }\r\n\r\n \/* \u2500\u2500 HERO \u2500\u2500 *\/\r\n .hero {\r\n min-height: 100vh;\r\n display: grid;\r\n grid-template-columns: 1fr 1fr;\r\n align-items: center;\r\n padding: 0 4rem;\r\n position: relative;\r\n overflow: hidden;\r\n }\r\n\r\n .hero-bg {\r\n position: absolute; inset: 0;\r\n background:\r\n radial-gradient(ellipse 60% 60% at 70% 50%, rgba(200,80,42,0.06) 0%, transparent 70%),\r\n radial-gradient(ellipse 40% 40% at 20% 80%, rgba(232,168,124,0.08) 0%, transparent 60%);\r\n }\r\n\r\n .hero-grid-lines {\r\n position: absolute; inset: 0; pointer-events: none;\r\n background-image:\r\n linear-gradient(rgba(107,94,82,0.06) 1px, transparent 1px),\r\n linear-gradient(90deg, rgba(107,94,82,0.06) 1px, transparent 1px);\r\n background-size: 60px 60px;\r\n }\r\n\r\n .hero-left { position: relative; z-index: 1; }\r\n\r\n .hero-eyebrow {\r\n display: inline-flex; align-items: center; gap: 0.6rem;\r\n font-family: 'Space Mono', monospace;\r\n font-size: 0.7rem;\r\n color: var(--accent);\r\n letter-spacing: 0.15em;\r\n text-transform: uppercase;\r\n margin-bottom: 1.5rem;\r\n opacity: 0;\r\n animation: fadeUp 0.8s 0.2s forwards;\r\n }\r\n .hero-eyebrow::before {\r\n content: '';\r\n display: block; width: 30px; height: 1px;\r\n background: var(--accent);\r\n }\r\n\r\n h1 {\r\n font-family: 'Playfair Display', serif;\r\n font-size: clamp(3.5rem, 7vw, 6rem);\r\n line-height: 1;\r\n color: var(--dark);\r\n opacity: 0;\r\n animation: fadeUp 0.9s 0.4s forwards;\r\n }\r\n h1 em {\r\n font-style: italic;\r\n color: var(--accent);\r\n }\r\n\r\n .hero-subtitle {\r\n font-size: 1rem;\r\n color: var(--mid);\r\n line-height: 1.7;\r\n margin-top: 1.5rem;\r\n max-width: 420px;\r\n opacity: 0;\r\n animation: fadeUp 0.9s 0.6s forwards;\r\n }\r\n\r\n .hero-cta {\r\n display: flex; gap: 1rem; margin-top: 2.5rem;\r\n opacity: 0;\r\n animation: fadeUp 0.9s 0.8s forwards;\r\n }\r\n .btn {\r\n display: inline-flex; align-items: center; gap: 0.5rem;\r\n padding: 0.8rem 1.8rem;\r\n font-size: 0.85rem;\r\n letter-spacing: 0.06em;\r\n text-decoration: none;\r\n font-family: 'DM Sans', sans-serif;\r\n font-weight: 500;\r\n border: none; cursor: pointer;\r\n transition: all 0.3s;\r\n }\r\n .btn-primary {\r\n background: var(--dark);\r\n color: var(--cream);\r\n }\r\n .btn-primary:hover {\r\n background: var(--accent);\r\n transform: translateY(-2px);\r\n box-shadow: 0 8px 24px rgba(200,80,42,0.25);\r\n }\r\n .btn-outline {\r\n background: transparent;\r\n color: var(--dark);\r\n border: 1px solid var(--border);\r\n }\r\n .btn-outline:hover {\r\n border-color: var(--dark);\r\n transform: translateY(-2px);\r\n }\r\n\r\n .hero-right {\r\n position: relative; z-index: 1;\r\n display: flex; justify-content: center; align-items: center;\r\n }\r\n\r\n .hero-image-frame {\r\n position: relative;\r\n opacity: 0;\r\n animation: fadeIn 1.2s 0.5s forwards;\r\n }\r\n .hero-image-frame::before {\r\n content: '';\r\n position: absolute;\r\n top: -20px; right: -20px;\r\n width: 100%; height: 100%;\r\n border: 2px solid var(--accent);\r\n opacity: 0.3;\r\n z-index: -1;\r\n }\r\n .hero-image-frame img {\r\n width: 340px;\r\n height: 420px;\r\n object-fit: cover;\r\n object-position: top;\r\n display: block;\r\n filter: grayscale(20%);\r\n transition: filter 0.4s;\r\n }\r\n .hero-image-frame:hover img { filter: grayscale(0%); }\r\n\r\n .hero-stats {\r\n position: absolute; bottom: -30px; left: -40px;\r\n background: var(--card-bg);\r\n border: 1px solid var(--border);\r\n padding: 1.2rem 1.5rem;\r\n display: flex; gap: 2rem;\r\n box-shadow: 0 20px 40px rgba(0,0,0,0.08);\r\n }\r\n .stat-item { text-align: center; }\r\n .stat-num {\r\n font-family: 'Playfair Display', serif;\r\n font-size: 1.8rem;\r\n color: var(--accent);\r\n display: block;\r\n line-height: 1;\r\n }\r\n .stat-label {\r\n font-size: 0.65rem;\r\n color: var(--light-mid);\r\n text-transform: uppercase;\r\n letter-spacing: 0.1em;\r\n margin-top: 0.2rem;\r\n display: block;\r\n }\r\n\r\n .scroll-hint {\r\n position: absolute; bottom: 2rem; left: 50%; transform: translateX(-50%);\r\n display: flex; flex-direction: column; align-items: center; gap: 0.5rem;\r\n opacity: 0;\r\n animation: fadeIn 1s 1.5s forwards;\r\n }\r\n .scroll-hint span {\r\n font-family: 'Space Mono', monospace;\r\n font-size: 0.6rem; color: var(--light-mid); letter-spacing: 0.15em;\r\n }\r\n .scroll-line {\r\n width: 1px; height: 40px; background: var(--light-mid);\r\n animation: scrollLine 2s 1.5s infinite;\r\n transform-origin: top;\r\n }\r\n\r\n \/* \u2500\u2500 SECTIONS \u2500\u2500 *\/\r\n section {\r\n padding: 7rem 4rem;\r\n }\r\n\r\n .section-header {\r\n display: flex; align-items: center; gap: 1.5rem;\r\n margin-bottom: 4rem;\r\n }\r\n .section-num {\r\n font-family: 'Space Mono', monospace;\r\n font-size: 0.7rem;\r\n color: var(--accent);\r\n letter-spacing: 0.1em;\r\n }\r\n .section-title {\r\n font-family: 'Playfair Display', serif;\r\n font-size: clamp(1.8rem, 3vw, 2.8rem);\r\n color: var(--dark);\r\n }\r\n .section-line {\r\n flex: 1; height: 1px; background: var(--border);\r\n }\r\n\r\n \/* \u2500\u2500 EXPERTISES \u2500\u2500 *\/\r\n #expertises { background: var(--dark); }\r\n #expertises .section-title { color: var(--cream); }\r\n #expertises .section-num { color: var(--accent2); }\r\n #expertises .section-line { background: rgba(255,255,255,0.1); }\r\n\r\n .expertise-grid {\r\n display: grid;\r\n grid-template-columns: 1fr 1fr;\r\n gap: 2px;\r\n }\r\n\r\n .expertise-card {\r\n background: rgba(255,255,255,0.03);\r\n border: 1px solid rgba(255,255,255,0.06);\r\n padding: 2.5rem;\r\n transition: background 0.3s, transform 0.3s;\r\n position: relative;\r\n overflow: hidden;\r\n }\r\n .expertise-card::before {\r\n content: '';\r\n position: absolute; bottom: 0; left: 0;\r\n width: 0; height: 2px;\r\n background: var(--accent);\r\n transition: width 0.5s;\r\n }\r\n .expertise-card:hover { background: rgba(255,255,255,0.06); }\r\n .expertise-card:hover::before { width: 100%; }\r\n\r\n .card-icon {\r\n font-size: 1.8rem; margin-bottom: 1rem;\r\n }\r\n .card-title {\r\n font-family: 'Playfair Display', serif;\r\n font-size: 1.3rem;\r\n color: var(--cream);\r\n margin-bottom: 1.2rem;\r\n }\r\n .card-items { list-style: none; }\r\n .card-items li {\r\n color: rgba(245,240,232,0.5);\r\n font-size: 0.88rem;\r\n line-height: 1.6;\r\n padding: 0.5rem 0;\r\n border-bottom: 1px solid rgba(255,255,255,0.05);\r\n transition: color 0.2s, padding-left 0.2s;\r\n cursor: default;\r\n }\r\n .card-items li:last-child { border-bottom: none; }\r\n .card-items li strong {\r\n color: rgba(245,240,232,0.85);\r\n font-weight: 500;\r\n }\r\n .card-items li:hover {\r\n color: rgba(245,240,232,0.9);\r\n padding-left: 6px;\r\n }\r\n\r\n \/* \u2500\u2500 TIMELINE HORIZONTALE \u2500\u2500 *\/\r\n #parcours { background: var(--cream); overflow: hidden; }\r\n\r\n .timeline-wrapper {\r\n position: relative;\r\n overflow-x: auto;\r\n overflow-y: visible;\r\n padding-bottom: 2rem;\r\n scrollbar-width: thin;\r\n scrollbar-color: var(--accent) transparent;\r\n }\r\n .timeline-wrapper::-webkit-scrollbar { height: 4px; }\r\n .timeline-wrapper::-webkit-scrollbar-track { background: var(--border); }\r\n .timeline-wrapper::-webkit-scrollbar-thumb { background: var(--accent); }\r\n\r\n .timeline-track {\r\n display: flex;\r\n gap: 0;\r\n position: relative;\r\n min-width: max-content;\r\n padding: 2rem 0 1rem;\r\n }\r\n\r\n .timeline-line {\r\n position: absolute;\r\n top: calc(2rem + 18px);\r\n left: 0; right: 0;\r\n height: 1px;\r\n background: linear-gradient(90deg, transparent 0%, var(--accent) 5%, var(--accent) 95%, transparent 100%);\r\n }\r\n\r\n .timeline-item {\r\n position: relative;\r\n width: 280px;\r\n padding: 0 2rem;\r\n flex-shrink: 0;\r\n cursor: pointer;\r\n }\r\n\r\n .timeline-dot {\r\n width: 36px; height: 36px;\r\n border-radius: 50%;\r\n border: 2px solid var(--accent);\r\n background: var(--cream);\r\n display: flex; align-items: center; justify-content: center;\r\n position: relative; z-index: 1;\r\n transition: background 0.3s, transform 0.3s;\r\n margin-bottom: 1.5rem;\r\n }\r\n .timeline-dot-inner {\r\n width: 10px; height: 10px;\r\n border-radius: 50%;\r\n background: var(--accent);\r\n transition: transform 0.3s;\r\n }\r\n\r\n .timeline-item:hover .timeline-dot {\r\n background: var(--accent);\r\n transform: scale(1.2);\r\n }\r\n .timeline-item:hover .timeline-dot-inner { transform: scale(0); }\r\n\r\n .timeline-content {\r\n background: var(--card-bg);\r\n border: 1px solid var(--border);\r\n padding: 1.5rem;\r\n position: relative;\r\n transition: transform 0.3s, box-shadow 0.3s;\r\n }\r\n .timeline-item:hover .timeline-content {\r\n transform: translateY(-4px);\r\n box-shadow: 0 16px 40px rgba(0,0,0,0.08);\r\n }\r\n .timeline-content::before {\r\n content: '';\r\n position: absolute; top: -8px; left: 14px;\r\n width: 14px; height: 14px;\r\n background: var(--card-bg);\r\n border-left: 1px solid var(--border);\r\n border-top: 1px solid var(--border);\r\n transform: rotate(45deg);\r\n }\r\n\r\n .timeline-period {\r\n font-family: 'Space Mono', monospace;\r\n font-size: 0.65rem;\r\n color: var(--accent);\r\n letter-spacing: 0.12em;\r\n text-transform: uppercase;\r\n margin-bottom: 0.4rem;\r\n }\r\n .timeline-company {\r\n font-family: 'Playfair Display', serif;\r\n font-size: 1rem;\r\n color: var(--dark);\r\n margin-bottom: 0.3rem;\r\n }\r\n .timeline-role {\r\n font-size: 0.8rem;\r\n color: var(--mid);\r\n margin-bottom: 1rem;\r\n font-style: italic;\r\n }\r\n .timeline-desc {\r\n font-size: 0.82rem;\r\n color: var(--mid);\r\n line-height: 1.65;\r\n display: none;\r\n }\r\n .timeline-item.active .timeline-desc { display: block; }\r\n\r\n .timeline-tags {\r\n display: flex; flex-wrap: wrap; gap: 0.4rem;\r\n margin-top: 1rem;\r\n }\r\n .tag {\r\n font-family: 'Space Mono', monospace;\r\n font-size: 0.6rem;\r\n color: var(--accent);\r\n background: rgba(200,80,42,0.08);\r\n border: 1px solid rgba(200,80,42,0.2);\r\n padding: 0.25rem 0.5rem;\r\n letter-spacing: 0.05em;\r\n }\r\n\r\n \/* \u2500\u2500 POUR QUI \/ TARGET AUDIENCE \u2500\u2500 *\/\r\n #target-audience {\r\n background: var(--cream);\r\n }\r\n .target-wrapper {\r\n display: grid;\r\n grid-template-columns: 1fr 1fr;\r\n gap: 4rem;\r\n align-items: center;\r\n }\r\n .target-intro {\r\n font-family: 'Playfair Display', serif;\r\n font-size: clamp(1.5rem, 2.5vw, 2.2rem);\r\n color: var(--dark);\r\n line-height: 1.3;\r\n margin-bottom: 1.5rem;\r\n }\r\n .target-intro em { color: var(--accent); font-style: italic; }\r\n .target-text {\r\n font-size: 0.95rem;\r\n color: var(--mid);\r\n line-height: 1.7;\r\n }\r\n .target-list {\r\n list-style: none;\r\n }\r\n .target-list li {\r\n display: flex;\r\n align-items: flex-start;\r\n gap: 1rem;\r\n padding: 1rem 0;\r\n border-bottom: 1px solid var(--border);\r\n transition: padding-left 0.3s;\r\n }\r\n .target-list li:hover { padding-left: 8px; }\r\n .target-list li:last-child { border-bottom: none; }\r\n .target-check {\r\n flex-shrink: 0;\r\n width: 24px; height: 24px;\r\n border-radius: 50%;\r\n background: rgba(200,80,42,0.1);\r\n border: 1px solid var(--accent);\r\n display: flex; align-items: center; justify-content: center;\r\n color: var(--accent);\r\n font-weight: 700;\r\n font-size: 0.75rem;\r\n margin-top: 2px;\r\n }\r\n .target-content {\r\n flex: 1;\r\n }\r\n .target-title {\r\n font-weight: 500;\r\n color: var(--dark);\r\n font-size: 0.95rem;\r\n margin-bottom: 0.25rem;\r\n }\r\n .target-desc {\r\n font-size: 0.85rem;\r\n color: var(--mid);\r\n line-height: 1.5;\r\n }\r\n\r\n \/* \u2500\u2500 SERVICES \u2500\u2500 *\/\r\n #services {\r\n background: var(--card-bg);\r\n border-top: 1px solid var(--border);\r\n }\r\n .services-grid {\r\n display: grid;\r\n grid-template-columns: repeat(3, 1fr);\r\n gap: 1.5rem;\r\n }\r\n .service-card {\r\n background: var(--cream);\r\n border: 1px solid var(--border);\r\n padding: 2rem;\r\n position: relative;\r\n transition: transform 0.3s, box-shadow 0.3s, border-color 0.3s;\r\n overflow: hidden;\r\n }\r\n .service-card::before {\r\n content: '';\r\n position: absolute; top: 0; left: 0;\r\n width: 100%; height: 3px;\r\n background: var(--accent);\r\n transform: scaleX(0);\r\n transform-origin: left;\r\n transition: transform 0.4s;\r\n }\r\n .service-card:hover {\r\n transform: translateY(-6px);\r\n box-shadow: 0 20px 40px rgba(0,0,0,0.08);\r\n }\r\n .service-card:hover::before { transform: scaleX(1); }\r\n .service-icon {\r\n font-size: 1.6rem;\r\n margin-bottom: 1rem;\r\n }\r\n .service-name {\r\n font-family: 'Playfair Display', serif;\r\n font-size: 1.2rem;\r\n color: var(--dark);\r\n margin-bottom: 0.8rem;\r\n line-height: 1.3;\r\n }\r\n .service-desc {\r\n font-size: 0.85rem;\r\n color: var(--mid);\r\n line-height: 1.6;\r\n margin-bottom: 1.2rem;\r\n }\r\n .service-meta {\r\n display: flex;\r\n gap: 1rem;\r\n padding-top: 1rem;\r\n border-top: 1px solid var(--border);\r\n }\r\n .service-meta-item {\r\n flex: 1;\r\n }\r\n .service-meta-label {\r\n font-family: 'Space Mono', monospace;\r\n font-size: 0.55rem;\r\n color: var(--light-mid);\r\n letter-spacing: 0.1em;\r\n text-transform: uppercase;\r\n margin-bottom: 0.2rem;\r\n }\r\n .service-meta-value {\r\n font-size: 0.78rem;\r\n color: var(--dark);\r\n font-weight: 500;\r\n }\r\n\r\n \/* \u2500\u2500 T\u00c9MOIGNAGES \u2500\u2500 *\/\r\n #testimonials {\r\n background: var(--dark);\r\n overflow: hidden;\r\n }\r\n #testimonials .section-title { color: var(--cream); }\r\n #testimonials .section-num { color: var(--accent2); }\r\n #testimonials .section-line { background: rgba(255,255,255,0.1); }\r\n .testimonials-grid {\r\n display: grid;\r\n grid-template-columns: repeat(2, 1fr);\r\n gap: 1.5rem;\r\n }\r\n .testimonial-card {\r\n background: rgba(255,255,255,0.03);\r\n border: 1px solid rgba(255,255,255,0.06);\r\n padding: 2rem;\r\n position: relative;\r\n transition: background 0.3s, transform 0.3s;\r\n }\r\n .testimonial-card:hover {\r\n background: rgba(255,255,255,0.06);\r\n transform: translateY(-4px);\r\n }\r\n .testimonial-quote-mark {\r\n font-family: 'Playfair Display', serif;\r\n font-size: 4rem;\r\n color: var(--accent);\r\n line-height: 1;\r\n opacity: 0.4;\r\n margin-bottom: -0.5rem;\r\n }\r\n .testimonial-text {\r\n color: rgba(245,240,232,0.85);\r\n font-size: 0.95rem;\r\n line-height: 1.7;\r\n font-style: italic;\r\n margin-bottom: 1.5rem;\r\n }\r\n .testimonial-author {\r\n display: flex;\r\n align-items: center;\r\n gap: 1rem;\r\n padding-top: 1rem;\r\n border-top: 1px solid rgba(255,255,255,0.08);\r\n }\r\n .testimonial-avatar {\r\n width: 44px; height: 44px;\r\n border-radius: 50%;\r\n background: linear-gradient(135deg, var(--accent), var(--accent2));\r\n display: flex; align-items: center; justify-content: center;\r\n color: var(--cream);\r\n font-family: 'Playfair Display', serif;\r\n font-size: 1.1rem;\r\n font-weight: 700;\r\n }\r\n .testimonial-meta {\r\n flex: 1;\r\n }\r\n .testimonial-name {\r\n color: var(--cream);\r\n font-size: 0.88rem;\r\n font-weight: 500;\r\n }\r\n .testimonial-role {\r\n color: rgba(245,240,232,0.5);\r\n font-size: 0.75rem;\r\n margin-top: 0.1rem;\r\n }\r\n .testimonial-source {\r\n font-family: 'Space Mono', monospace;\r\n font-size: 0.6rem;\r\n color: var(--accent2);\r\n letter-spacing: 0.1em;\r\n text-transform: uppercase;\r\n }\r\n .testimonials-cta {\r\n text-align: center;\r\n margin-top: 3rem;\r\n color: rgba(245,240,232,0.5);\r\n font-size: 0.85rem;\r\n }\r\n .testimonials-cta a {\r\n color: var(--accent2);\r\n text-decoration: none;\r\n border-bottom: 1px solid var(--accent2);\r\n padding-bottom: 1px;\r\n transition: color 0.2s;\r\n }\r\n .testimonials-cta a:hover { color: var(--cream); }\r\n\r\n \/* \u2500\u2500 FOOTER \u2500\u2500 *\/\r\n .site-footer {\r\n padding: 3rem 4rem 2rem;\r\n background: var(--dark);\r\n border-top: 1px solid rgba(255,255,255,0.05);\r\n }\r\n .footer-content {\r\n display: flex;\r\n justify-content: space-between;\r\n align-items: center;\r\n flex-wrap: wrap;\r\n gap: 1.5rem;\r\n max-width: 1400px;\r\n margin: 0 auto;\r\n }\r\n .footer-brand {\r\n font-family: 'Space Mono', monospace;\r\n font-size: 0.85rem;\r\n color: var(--accent);\r\n letter-spacing: 0.1em;\r\n }\r\n .footer-social {\r\n display: flex;\r\n gap: 0.5rem;\r\n }\r\n .social-link {\r\n display: flex;\r\n align-items: center;\r\n justify-content: center;\r\n width: 40px; height: 40px;\r\n border: 1px solid rgba(255,255,255,0.1);\r\n color: rgba(245,240,232,0.6);\r\n text-decoration: none;\r\n font-size: 0.7rem;\r\n font-family: 'Space Mono', monospace;\r\n letter-spacing: 0.05em;\r\n transition: all 0.3s;\r\n }\r\n .social-link:hover {\r\n border-color: var(--accent);\r\n color: var(--accent2);\r\n transform: translateY(-2px);\r\n }\r\n .footer-copy {\r\n font-family: 'Space Mono', monospace;\r\n font-size: 0.65rem;\r\n color: rgba(245,240,232,0.25);\r\n letter-spacing: 0.08em;\r\n }\r\n\r\n \/* \u2500\u2500 FORMATION \u2500\u2500 *\/\r\n #formation {\r\n background: var(--card-bg);\r\n border-top: 1px solid var(--border);\r\n }\r\n\r\n .formation-grid {\r\n display: grid;\r\n grid-template-columns: repeat(2, 1fr);\r\n gap: 1.5rem;\r\n }\r\n\r\n .formation-card {\r\n border: 1px solid var(--border);\r\n padding: 2rem;\r\n position: relative;\r\n transition: transform 0.3s, box-shadow 0.3s;\r\n background: var(--cream);\r\n overflow: hidden;\r\n }\r\n .formation-card::after {\r\n content: '';\r\n position: absolute; top: 0; left: 0;\r\n width: 3px; height: 0;\r\n background: var(--accent);\r\n transition: height 0.4s;\r\n }\r\n .formation-card:hover {\r\n transform: translateY(-4px);\r\n box-shadow: 0 20px 40px rgba(0,0,0,0.07);\r\n }\r\n .formation-card:hover::after { height: 100%; }\r\n\r\n .formation-year {\r\n font-family: 'Space Mono', monospace;\r\n font-size: 0.65rem;\r\n color: var(--light-mid);\r\n letter-spacing: 0.1em;\r\n margin-bottom: 0.5rem;\r\n }\r\n .formation-degree {\r\n font-family: 'Playfair Display', serif;\r\n font-size: 1.05rem;\r\n color: var(--dark);\r\n line-height: 1.4;\r\n margin-bottom: 0.4rem;\r\n }\r\n .formation-school {\r\n font-size: 0.8rem;\r\n color: var(--accent);\r\n font-weight: 500;\r\n margin-bottom: 0.6rem;\r\n }\r\n .formation-desc {\r\n font-size: 0.8rem;\r\n color: var(--mid);\r\n line-height: 1.5;\r\n }\r\n\r\n \/* \u2500\u2500 SKILLS RADIAL \u2500\u2500 *\/\r\n .skills-section {\r\n padding: 7rem 4rem;\r\n background: var(--dark);\r\n }\r\n .skills-section .section-title { color: var(--cream); }\r\n .skills-section .section-num { color: var(--accent2); }\r\n .skills-section .section-line { background: rgba(255,255,255,0.1); }\r\n\r\n .skills-container {\r\n display: grid;\r\n grid-template-columns: repeat(auto-fill, minmax(160px, 1fr));\r\n gap: 1.5rem;\r\n margin-top: 1rem;\r\n }\r\n\r\n .skill-pill {\r\n display: flex; flex-direction: column; align-items: center;\r\n padding: 1.5rem 1rem;\r\n border: 1px solid rgba(255,255,255,0.07);\r\n background: rgba(255,255,255,0.03);\r\n transition: background 0.3s, border-color 0.3s, transform 0.3s;\r\n cursor: default;\r\n }\r\n .skill-pill:hover {\r\n background: rgba(200,80,42,0.1);\r\n border-color: rgba(200,80,42,0.3);\r\n transform: translateY(-4px);\r\n }\r\n\r\n .skill-name {\r\n font-family: 'Space Mono', monospace;\r\n font-size: 0.65rem;\r\n color: rgba(245,240,232,0.6);\r\n letter-spacing: 0.1em;\r\n text-align: center;\r\n margin-bottom: 0.8rem;\r\n }\r\n\r\n .skill-bar-wrap {\r\n width: 100%; height: 3px;\r\n background: rgba(255,255,255,0.07);\r\n position: relative;\r\n overflow: hidden;\r\n }\r\n .skill-bar {\r\n height: 100%;\r\n background: linear-gradient(90deg, var(--accent), var(--accent2));\r\n width: 0;\r\n transition: width 1.5s cubic-bezier(0.23, 1, 0.32, 1);\r\n }\r\n .skill-bar.animated { width: var(--target-width); }\r\n\r\n \/* \u2500\u2500 CONTACT \u2500\u2500 *\/\r\n .contact-section {\r\n padding: 8rem 4rem;\r\n background: var(--cream);\r\n text-align: center;\r\n position: relative;\r\n overflow: hidden;\r\n }\r\n .contact-bg {\r\n position: absolute; inset: 0;\r\n background: radial-gradient(ellipse 70% 70% at 50% 120%, rgba(200,80,42,0.05) 0%, transparent 70%);\r\n }\r\n .contact-section .section-header { justify-content: center; }\r\n .contact-section .section-line:first-of-type,\r\n .contact-section .section-line:last-of-type { max-width: 100px; }\r\n\r\n .contact-big {\r\n font-family: 'Playfair Display', serif;\r\n font-size: clamp(2rem, 4vw, 3.5rem);\r\n color: var(--dark);\r\n max-width: 600px;\r\n margin: 0 auto 2rem;\r\n line-height: 1.2;\r\n position: relative; z-index: 1;\r\n }\r\n .contact-big em { color: var(--accent); }\r\n\r\n .contact-email {\r\n display: inline-block;\r\n font-family: 'Space Mono', monospace;\r\n font-size: 1rem;\r\n color: var(--accent);\r\n text-decoration: none;\r\n border-bottom: 1px solid var(--accent);\r\n padding-bottom: 2px;\r\n transition: all 0.3s;\r\n position: relative; z-index: 1;\r\n margin-bottom: 2rem;\r\n }\r\n .contact-email:hover {\r\n color: var(--dark);\r\n border-color: var(--dark);\r\n }\r\n\r\n .contact-location {\r\n font-size: 0.8rem;\r\n color: var(--light-mid);\r\n letter-spacing: 0.1em;\r\n text-transform: uppercase;\r\n font-family: 'Space Mono', monospace;\r\n position: relative; z-index: 1;\r\n }\r\n\r\n footer {\r\n padding: 1.5rem 4rem;\r\n background: var(--dark);\r\n display: flex; justify-content: space-between; align-items: center;\r\n }\r\n footer span {\r\n font-family: 'Space Mono', monospace;\r\n font-size: 0.65rem;\r\n color: rgba(245,240,232,0.25);\r\n letter-spacing: 0.08em;\r\n }\r\n\r\n \/* \u2500\u2500 ANIMATIONS \u2500\u2500 *\/\r\n @keyframes fadeUp {\r\n from { opacity: 0; transform: translateY(24px); }\r\n to { opacity: 1; transform: translateY(0); }\r\n }\r\n @keyframes fadeIn {\r\n from { opacity: 0; }\r\n to { opacity: 1; }\r\n }\r\n @keyframes scrollLine {\r\n 0% { transform: scaleY(0); transform-origin: top; }\r\n 50% { transform: scaleY(1); transform-origin: top; }\r\n 51% { transform-origin: bottom; }\r\n 100% { transform: scaleY(0); transform-origin: bottom; }\r\n }\r\n\r\n .reveal {\r\n opacity: 0;\r\n transform: translateY(30px);\r\n transition: opacity 0.7s, transform 0.7s;\r\n }\r\n .reveal.visible {\r\n opacity: 1;\r\n transform: translateY(0);\r\n }\r\n .reveal-delay-1 { transition-delay: 0.1s; }\r\n .reveal-delay-2 { transition-delay: 0.2s; }\r\n .reveal-delay-3 { transition-delay: 0.3s; }\r\n .reveal-delay-4 { transition-delay: 0.4s; }\r\n\r\n \/* \u2500\u2500 MOBILE \u2500\u2500 *\/\r\n @media (max-width: 900px) {\r\n nav { padding: 1rem 2rem; }\r\n .hero { grid-template-columns: 1fr; padding: 6rem 2rem 4rem; gap: 3rem; text-align: center; }\r\n .hero-right { display: none; }\r\n section { padding: 5rem 2rem; }\r\n .expertise-grid { grid-template-columns: 1fr; }\r\n .formation-grid { grid-template-columns: 1fr; }\r\n .target-wrapper { grid-template-columns: 1fr; gap: 2rem; }\r\n .services-grid { grid-template-columns: 1fr; }\r\n .testimonials-grid { grid-template-columns: 1fr; }\r\n .hero-cta { justify-content: center; }\r\n footer, .site-footer { flex-direction: column; gap: 0.5rem; text-align: center; padding: 2.5rem 2rem; }\r\n .footer-content { flex-direction: column; text-align: center; }\r\n .nav-links { display: none; }\r\n .skills-section, .contact-section { padding: 5rem 2rem; }\r\n }\r\n<\/style>\r\n<\/head>\r\n<body>\r\n\r\n<div class=\"cursor\" id=\"cursor\"><\/div>\r\n<div class=\"cursor-ring\" id=\"cursorRing\"><\/div>\r\n\r\n<!-- NAV -->\r\n<nav id=\"nav\">\r\n <a href=\"#\" class=\"nav-logo\">L.NADINE<\/a>\r\n <div class=\"nav-links\">\r\n <a href=\"#expertises\">Expertises<\/a>\r\n <a href=\"#services\">Services<\/a>\r\n <a href=\"#parcours\">Parcours<\/a>\r\n <a href=\"#testimonials\">Avis<\/a>\r\n <a href=\"#contact\">Contact<\/a>\r\n <\/div>\r\n <a href=\"https:\/\/drive.google.com\/uc?export=download&id=1jlGe2KkQUwxkGdqViiXie5_NsYsNgI2i\" class=\"btn btn-outline\" download=\"CV_Nadine_Louni.pdf\">T\u00e9l\u00e9charger<\/a>\r\n<\/nav>\r\n\r\n<!-- HERO -->\r\n<section class=\"hero\">\r\n <div class=\"hero-bg\"><\/div>\r\n <div class=\"hero-grid-lines\"><\/div>\r\n\r\n <div class=\"hero-left\">\r\n <div class=\"hero-eyebrow\">Freelance \u00b7 \u00cele-de-France<\/div>\r\n <h1>Nadine<br><em>Louni<\/em><\/h1>\r\n <p class=\"hero-subtitle\">\r\n Customer Success Manager \u2014 SaaS B2B.<br>\r\n J'accompagne les \u00e9diteurs SaaS dans l'onboarding, le support et la fid\u00e9lisation de leurs clients.\r\n <\/p>\r\n <div class=\"hero-cta\">\r\n <a href=\"#parcours\" class=\"btn btn-primary\">Voir mon parcours<\/a>\r\n <a href=\"#contact\" class=\"btn btn-outline\">Me contacter<\/a>\r\n <\/div>\r\n <\/div>\r\n\r\n <div class=\"hero-right\">\r\n <div class=\"hero-image-frame\">\r\n <img decoding=\"async\" src=\"https:\/\/nadinelouni.fr\/wp-content\/uploads\/2024\/01\/nadine-copie.png\" alt=\"Nadine Louni\">\r\n <div class=\"hero-stats\">\r\n <div class=\"stat-item\">\r\n <span class=\"stat-num\">2+<\/span>\r\n <span class=\"stat-label\">Ans d'exp.<\/span>\r\n <\/div>\r\n <div class=\"stat-item\">\r\n <span class=\"stat-num\">3<\/span>\r\n <span class=\"stat-label\">Dipl\u00f4mes<\/span>\r\n <\/div>\r\n <div class=\"stat-item\">\r\n <span class=\"stat-num\">8+<\/span>\r\n <span class=\"stat-label\">Outils ma\u00eetris\u00e9s<\/span>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n <div class=\"scroll-hint\">\r\n <span>SCROLL<\/span>\r\n <div class=\"scroll-line\"><\/div>\r\n <\/div>\r\n<\/section>\r\n\r\n<!-- EXPERTISES -->\r\n<section id=\"expertises\">\r\n <div class=\"section-header reveal\">\r\n <span class=\"section-num\">01 \/<\/span>\r\n <h2 class=\"section-title\">Expertises<\/h2>\r\n <div class=\"section-line\"><\/div>\r\n <\/div>\r\n\r\n <div class=\"expertise-grid\">\r\n <div class=\"expertise-card reveal reveal-delay-1\">\r\n <div class=\"card-icon\">\ud83c\udfaf<\/div>\r\n <h3 class=\"card-title\">Customer Success & Support Client<\/h3>\r\n <ul class=\"card-items\">\r\n <li><strong>Diagnostic & R\u00e9solution :<\/strong> Prise en charge des demandes complexes via HubSpot, coordination jusqu'\u00e0 r\u00e9solution compl\u00e8te.<\/li>\r\n <li><strong>R\u00e9tention & Adoption :<\/strong> Points de suivi strat\u00e9giques pour maximiser l'usage produit et r\u00e9duire le churn.<\/li>\r\n <li><strong>P\u00e9dagogie :<\/strong> R\u00e9daction de documentations produit, guides de d\u00e9marrage et FAQs.<\/li>\r\n <li><strong>Analyse :<\/strong> Suivi des KPIs et remont\u00e9e de feedbacks pour l'am\u00e9lioration continue.<\/li>\r\n <\/ul>\r\n <\/div>\r\n <div class=\"expertise-card reveal reveal-delay-2\">\r\n <div class=\"card-icon\">\u26a1<\/div>\r\n <h3 class=\"card-title\">Customer Success en environnement \u00c9v\u00e9nementiel<\/h3>\r\n <ul class=\"card-items\">\r\n <li><strong>Onboarding sp\u00e9cialis\u00e9 :<\/strong> Accompagnement des clients sur des plateformes \u00e9v\u00e9nementielles SaaS \u00e0 fort enjeu (salons, congr\u00e8s, s\u00e9minaires).<\/li>\r\n <li><strong>Formation utilisateurs :<\/strong> Animation de sessions et cr\u00e9ation de supports p\u00e9dagogiques adapt\u00e9s au contexte \u00e9v\u00e9nementiel.<\/li>\r\n <li><strong>Pilotage de la satisfaction :<\/strong> Suivi client avant, pendant et apr\u00e8s l'\u00e9v\u00e9nement, avec coordination des \u00e9quipes en temps r\u00e9el.<\/li>\r\n <li><strong>Gestion des moments critiques :<\/strong> Sang-froid et diagnostic rapide pour fluidifier l'exp\u00e9rience utilisateur sur des dispositifs sensibles.<\/li>\r\n <\/ul>\r\n <\/div>\r\n <\/div>\r\n<\/section>\r\n\r\n<!-- POUR QUI JE TRAVAILLE -->\r\n<section id=\"target-audience\">\r\n <div class=\"section-header reveal\">\r\n <span class=\"section-num\">02 \/<\/span>\r\n <h2 class=\"section-title\">Avec qui je travaille<\/h2>\r\n <div class=\"section-line\"><\/div>\r\n <\/div>\r\n\r\n <div class=\"target-wrapper\">\r\n <div class=\"reveal reveal-delay-1\">\r\n <p class=\"target-intro\">\r\n J'aime travailler avec les \u00e9quipes qui placent <em>la satisfaction client<\/em> au c\u0153ur de leur projet.\r\n <\/p>\r\n <p class=\"target-text\">\r\n Mon parcours m'a men\u00e9e du SaaS B2B aux dispositifs \u00e9v\u00e9nementiels digitaux, et j'apporte la m\u00eame rigueur partout : comprendre le besoin, accompagner les utilisateurs, et faire le pont avec les \u00e9quipes Tech et Produit.\r\n <\/p>\r\n <\/div>\r\n\r\n <ul class=\"target-list reveal reveal-delay-2\">\r\n <li>\r\n <div class=\"target-check\">\u2713<\/div>\r\n <div class=\"target-content\">\r\n <div class=\"target-title\">\u00c9diteurs SaaS B2B<\/div>\r\n <div class=\"target-desc\">Startups, scale-ups ou PME qui veulent structurer leur Customer Success.<\/div>\r\n <\/div>\r\n <\/li>\r\n <li>\r\n <div class=\"target-check\">\u2713<\/div>\r\n <div class=\"target-content\">\r\n <div class=\"target-title\">Agences & organisateurs d'\u00e9v\u00e9nements<\/div>\r\n <div class=\"target-desc\">Salons, congr\u00e8s, s\u00e9minaires n\u00e9cessitant une expertise terrain sur les outils digitaux.<\/div>\r\n <\/div>\r\n <\/li>\r\n <li>\r\n <div class=\"target-check\">\u2713<\/div>\r\n <div class=\"target-content\">\r\n <div class=\"target-title\">\u00c9quipes en croissance<\/div>\r\n <div class=\"target-desc\">Besoin ponctuel de renfort sur l'onboarding, le support ou la relation client.<\/div>\r\n <\/div>\r\n <\/li>\r\n <li>\r\n <div class=\"target-check\">\u2713<\/div>\r\n <div class=\"target-content\">\r\n <div class=\"target-title\">Projets \u00e0 fort enjeu humain<\/div>\r\n <div class=\"target-desc\">L\u00e0 o\u00f9 la qualit\u00e9 de l'accompagnement utilisateur fait la diff\u00e9rence.<\/div>\r\n <\/div>\r\n <\/li>\r\n <\/ul>\r\n <\/div>\r\n<\/section>\r\n\r\n<!-- SERVICES -->\r\n<section id=\"services\">\r\n <div class=\"section-header reveal\">\r\n <span class=\"section-num\">03 \/<\/span>\r\n <h2 class=\"section-title\">Mes Services<\/h2>\r\n <div class=\"section-line\"><\/div>\r\n <\/div>\r\n\r\n <div class=\"services-grid\">\r\n <div class=\"service-card reveal reveal-delay-1\">\r\n <div class=\"service-icon\">\u26a1<\/div>\r\n <h3 class=\"service-name\">Chef de projet \u00e9v\u00e9nementiel terrain<\/h3>\r\n <p class=\"service-desc\">\r\n Renfort op\u00e9rationnel sur vos \u00e9v\u00e9nements (salons, congr\u00e8s, s\u00e9minaires) : pilotage des outils digitaux sur place, billetterie, \u00e9margement, fonctionnalit\u00e9s interactives et coordination des \u00e9quipes en live.\r\n <\/p>\r\n <div class=\"service-meta\">\r\n <div class=\"service-meta-item\">\r\n <div class=\"service-meta-label\">Format<\/div>\r\n <div class=\"service-meta-value\">Mission ponctuelle<\/div>\r\n <\/div>\r\n <div class=\"service-meta-item\">\r\n <div class=\"service-meta-label\">Dur\u00e9e<\/div>\r\n <div class=\"service-meta-value\">1 \u00e0 5 jours<\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n <div class=\"service-card reveal reveal-delay-2\">\r\n <div class=\"service-icon\">\ud83d\ude80<\/div>\r\n <h3 class=\"service-name\">Accompagnement Onboarding clients<\/h3>\r\n <p class=\"service-desc\">\r\n Prise en charge compl\u00e8te de l'onboarding de vos nouveaux clients : configuration des comptes, formation des \u00e9quipes, animation de sessions et cr\u00e9ation des supports p\u00e9dagogiques pour garantir une adoption fluide.\r\n <\/p>\r\n <div class=\"service-meta\">\r\n <div class=\"service-meta-item\">\r\n <div class=\"service-meta-label\">Format<\/div>\r\n <div class=\"service-meta-value\">Mission r\u00e9guli\u00e8re<\/div>\r\n <\/div>\r\n <div class=\"service-meta-item\">\r\n <div class=\"service-meta-label\">Dur\u00e9e<\/div>\r\n <div class=\"service-meta-value\">Au cas par cas<\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n <div class=\"service-card reveal reveal-delay-3\">\r\n <div class=\"service-icon\">\ud83e\udd1d<\/div>\r\n <h3 class=\"service-name\">CSM en renfort continu<\/h3>\r\n <p class=\"service-desc\">\r\n Int\u00e9gration \u00e0 votre \u00e9quipe en tant que Customer Success Manager freelance. Suivi de portefeuille, animation de formations, remont\u00e9e des feedbacks \u00e0 la Product.\r\n <\/p>\r\n <div class=\"service-meta\">\r\n <div class=\"service-meta-item\">\r\n <div class=\"service-meta-label\">Format<\/div>\r\n <div class=\"service-meta-value\">Mission longue<\/div>\r\n <\/div>\r\n <div class=\"service-meta-item\">\r\n <div class=\"service-meta-label\">Dur\u00e9e<\/div>\r\n <div class=\"service-meta-value\">3 mois et +<\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n<\/section>\r\n\r\n<!-- SKILLS -->\r\n<section class=\"skills-section\" id=\"skills\">\r\n <div class=\"section-header reveal\">\r\n <span class=\"section-num\">04 \/<\/span>\r\n <h2 class=\"section-title\">Outils & Technologies<\/h2>\r\n <div class=\"section-line\"><\/div>\r\n <\/div>\r\n <div class=\"skills-container\">\r\n <div class=\"skill-pill reveal reveal-delay-1\">\r\n <span class=\"skill-name\">HUBSPOT<\/span>\r\n <div class=\"skill-bar-wrap\"><div class=\"skill-bar\" style=\"--target-width: 90%\"><\/div><\/div>\r\n <\/div>\r\n <div class=\"skill-pill reveal reveal-delay-1\">\r\n <span class=\"skill-name\">ZENDESK<\/span>\r\n <div class=\"skill-bar-wrap\"><div class=\"skill-bar\" style=\"--target-width: 80%\"><\/div><\/div>\r\n <\/div>\r\n <div class=\"skill-pill reveal reveal-delay-2\">\r\n <span class=\"skill-name\">INTERCOM<\/span>\r\n <div class=\"skill-bar-wrap\"><div class=\"skill-bar\" style=\"--target-width: 78%\"><\/div><\/div>\r\n <\/div>\r\n <div class=\"skill-pill reveal reveal-delay-2\">\r\n <span class=\"skill-name\">NOTION<\/span>\r\n <div class=\"skill-bar-wrap\"><div class=\"skill-bar\" style=\"--target-width: 88%\"><\/div><\/div>\r\n <\/div>\r\n <div class=\"skill-pill reveal reveal-delay-3\">\r\n <span class=\"skill-name\">JIRA<\/span>\r\n <div class=\"skill-bar-wrap\"><div class=\"skill-bar\" style=\"--target-width: 82%\"><\/div><\/div>\r\n <\/div>\r\n <div class=\"skill-pill reveal reveal-delay-3\">\r\n <span class=\"skill-name\">SAAS<\/span>\r\n <div class=\"skill-bar-wrap\"><div class=\"skill-bar\" style=\"--target-width: 92%\"><\/div><\/div>\r\n <\/div>\r\n <div class=\"skill-pill reveal reveal-delay-4\">\r\n <span class=\"skill-name\">AGILE\/SCRUM<\/span>\r\n <div class=\"skill-bar-wrap\"><div class=\"skill-bar\" style=\"--target-width: 88%\"><\/div><\/div>\r\n <\/div>\r\n <div class=\"skill-pill reveal reveal-delay-4\">\r\n <span class=\"skill-name\">KPIs<\/span>\r\n <div class=\"skill-bar-wrap\"><div class=\"skill-bar\" style=\"--target-width: 85%\"><\/div><\/div>\r\n <\/div>\r\n <\/div>\r\n<\/section>\r\n\r\n<!-- PARCOURS TIMELINE -->\r\n<section id=\"parcours\">\r\n <div class=\"section-header reveal\">\r\n <span class=\"section-num\">05 \/<\/span>\r\n <h2 class=\"section-title\">Parcours<\/h2>\r\n <div class=\"section-line\"><\/div>\r\n <\/div>\r\n\r\n <div class=\"timeline-wrapper reveal\">\r\n <div class=\"timeline-track\">\r\n <div class=\"timeline-line\"><\/div>\r\n\r\n <!-- Item 1 \u2014 Freelance actuelle (d\u00e9cembre 2025 \u2192 aujourd'hui) -->\r\n <div class=\"timeline-item active\" onclick=\"toggleTimeline(this)\">\r\n <div class=\"timeline-dot\"><div class=\"timeline-dot-inner\"><\/div><\/div>\r\n <div class=\"timeline-content\">\r\n <div class=\"timeline-period\">D\u00e9c. 2025 \u2192 Aujourd'hui<\/div>\r\n <div class=\"timeline-company\">Freelance<\/div>\r\n <div class=\"timeline-role\">Customer Success & Support Client \u2014 Missions Freelance<\/div>\r\n <div class=\"timeline-desc\">\r\n Missions freelance aupr\u00e8s d'\u00e9diteurs SaaS et d'agences \u00e9v\u00e9nementielles. Onboarding, formation des \u00e9quipes utilisatrices, pilotage des demandes via HubSpot et coordination avec les \u00e9quipes Produit & Tech.\r\n <\/div>\r\n <div class=\"timeline-tags\">\r\n <span class=\"tag\">CUSTOMER SUCCESS<\/span>\r\n <span class=\"tag\">ONBOARDING<\/span>\r\n <span class=\"tag\">HUBSPOT<\/span>\r\n <span class=\"tag\">SAAS<\/span>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n <!-- Item 2 \u2014 AppCraft Freelance (juillet 2024 \u2192 octobre 2025) -->\r\n <div class=\"timeline-item\" onclick=\"toggleTimeline(this)\">\r\n <div class=\"timeline-dot\"><div class=\"timeline-dot-inner\"><\/div><\/div>\r\n <div class=\"timeline-content\">\r\n <div class=\"timeline-period\">Juil. 2024 \u2014 Oct. 2025 \u00b7 1 an 3 mois<\/div>\r\n <div class=\"timeline-company\">AppCraft EVENTS<\/div>\r\n <div class=\"timeline-role\">Customer Success Manager \u2014 Onboarding & Support Client \u00b7 Ind\u00e9pendant<\/div>\r\n <div class=\"timeline-desc\">\r\n Accompagnement d'un portefeuille de clients grands comptes sur la plateforme SaaS \u00e9v\u00e9nementielle d'AppCraft. Onboarding, suivi de portefeuille, support N1\/N2 via HubSpot, animation de formations et remont\u00e9e structur\u00e9e des feedbacks \u00e0 l'\u00e9quipe Produit.\r\n <\/div>\r\n <div class=\"timeline-tags\">\r\n <span class=\"tag\">CUSTOMER SUCCESS<\/span>\r\n <span class=\"tag\">ONBOARDING<\/span>\r\n <span class=\"tag\">HUBSPOT<\/span>\r\n <span class=\"tag\">RELATION CLIENT<\/span>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n <!-- Item 3 \u2014 CDI AppCraft f\u00e9v\u2013juin 2024 -->\r\n <div class=\"timeline-item\" onclick=\"toggleTimeline(this)\">\r\n <div class=\"timeline-dot\"><div class=\"timeline-dot-inner\"><\/div><\/div>\r\n <div class=\"timeline-content\">\r\n <div class=\"timeline-period\">F\u00e9vr. 2024 \u2014 Juin 2024 \u00b7 5 mois<\/div>\r\n <div class=\"timeline-company\">AppCraft EVENTS<\/div>\r\n <div class=\"timeline-role\">Chef de projet digital \u2014 Customer Success & Onboarding \u00b7 CDI<\/div>\r\n <div class=\"timeline-desc\">\r\n Onboarding des nouveaux clients en collaboration avec l'\u00e9quipe commerciale. Accompagnement \u00e0 l'usage de la plateforme SaaS, suivi de la relation client et formation des utilisateurs.\r\n <\/div>\r\n <div class=\"timeline-tags\">\r\n <span class=\"tag\">CUSTOMER SUCCESS<\/span>\r\n <span class=\"tag\">ONBOARDING<\/span>\r\n <span class=\"tag\">RELATION CLIENT<\/span>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n <!-- Item 3 \u2014 AppCraft alternance -->\r\n <div class=\"timeline-item\" onclick=\"toggleTimeline(this)\">\r\n <div class=\"timeline-dot\"><div class=\"timeline-dot-inner\"><\/div><\/div>\r\n <div class=\"timeline-content\">\r\n <div class=\"timeline-period\">F\u00e9vr. 2023 \u2014 F\u00e9vr. 2024 \u00b7 1 an 1 mois<\/div>\r\n <div class=\"timeline-company\">AppCraft EVENTS<\/div>\r\n <div class=\"timeline-role\">Product Owner \u00b7 Alternance<\/div>\r\n <div class=\"timeline-desc\">\r\n Recueil et analyse des feedbacks utilisateurs pour orienter la roadmap. R\u00e9daction des user stories, gestion du backlog et coordination avec l'\u00e9quipe Tech sur les nouvelles fonctionnalit\u00e9s. Une immersion c\u00f4t\u00e9 Produit qui nourrit aujourd'hui ma posture de CSM.\r\n <\/div>\r\n <div class=\"timeline-tags\">\r\n <span class=\"tag\">PRODUCT MANAGEMENT<\/span>\r\n <span class=\"tag\">SCRUM<\/span>\r\n <span class=\"tag\">AGILE<\/span>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n <!-- Item 4 \u2014 Kalendes -->\r\n <div class=\"timeline-item\" onclick=\"toggleTimeline(this)\">\r\n <div class=\"timeline-dot\"><div class=\"timeline-dot-inner\"><\/div><\/div>\r\n <div class=\"timeline-content\">\r\n <div class=\"timeline-period\">Nov. 2021 \u2014 Janv. 2023 \u00b7 1 an 3 mois<\/div>\r\n <div class=\"timeline-company\">Kalendes<\/div>\r\n <div class=\"timeline-role\">D\u00e9veloppeuse Full-Stack \u00b7 Alternance<\/div>\r\n <div class=\"timeline-desc\">\r\n Premi\u00e8re exp\u00e9rience longue en environnement technique au sein d'une agence web, dans le cadre de mon Bachelor. Une \u00e9tape qui fonde ma compr\u00e9hension du quotidien des \u00e9quipes Tech \u2014 un atout aujourd'hui pour dialoguer avec elles dans mes missions Customer Success.\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n <!-- Item 5 \u2014 Stage Orpea -->\r\n <div class=\"timeline-item\" onclick=\"toggleTimeline(this)\">\r\n <div class=\"timeline-dot\"><div class=\"timeline-dot-inner\"><\/div><\/div>\r\n <div class=\"timeline-content\">\r\n <div class=\"timeline-period\">Juin 2021 \u2014 Ao\u00fbt 2021 \u00b7 3 mois<\/div>\r\n <div class=\"timeline-company\">ORPEA<\/div>\r\n <div class=\"timeline-role\">D\u00e9veloppeuse web \u00b7 Stage<\/div>\r\n <div class=\"timeline-desc\">\r\n Premier stage en environnement professionnel, contribuant \u00e0 un projet web interne du groupe.\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n <!-- spacer -->\r\n <div class=\"timeline-item\" style=\"width:100px; pointer-events:none; opacity:0\">\r\n <div class=\"timeline-dot\" style=\"opacity:0\"><\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <p style=\"font-family:'Space Mono',monospace; font-size:0.65rem; color:var(--light-mid); margin-top:1rem; letter-spacing:0.08em;\">\r\n \u2190 Cliquez sur une \u00e9tape pour en savoir plus\r\n <\/p>\r\n<\/section>\r\n\r\n<!-- T\u00c9MOIGNAGES -->\r\n<section id=\"testimonials\">\r\n <div class=\"section-header reveal\">\r\n <span class=\"section-num\">06 \/<\/span>\r\n <h2 class=\"section-title\">Ils me font confiance<\/h2>\r\n <div class=\"section-line\"><\/div>\r\n <\/div>\r\n\r\n <div class=\"testimonials-grid\">\r\n <div class=\"testimonial-card reveal reveal-delay-1\">\r\n <div class=\"testimonial-quote-mark\">\"<\/div>\r\n <p class=\"testimonial-text\">\r\n Je recommande Nadine pour son expertise technique. R\u00e9active et professionnelle, vous pouvez lui confier vos \u00ab event tech \u00bb sans soucis !\r\n <\/p>\r\n <div class=\"testimonial-author\">\r\n <div class=\"testimonial-avatar\">EL<\/div>\r\n <div class=\"testimonial-meta\">\r\n <div class=\"testimonial-name\">Eva Larionoff<\/div>\r\n <div class=\"testimonial-role\">Freelance<\/div>\r\n <\/div>\r\n <div class=\"testimonial-source\">Malt<\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n <div class=\"testimonial-card reveal reveal-delay-2\">\r\n <div class=\"testimonial-quote-mark\">\"<\/div>\r\n <p class=\"testimonial-text\">\r\n D'autres recommandations seront ajout\u00e9es prochainement, apr\u00e8s mes prochaines missions Customer Success.\r\n <\/p>\r\n <div class=\"testimonial-author\">\r\n <div class=\"testimonial-avatar\" style=\"background: rgba(255,255,255,0.05); color: rgba(245,240,232,0.4); border: 1px dashed rgba(245,240,232,0.2);\">+<\/div>\r\n <div class=\"testimonial-meta\">\r\n <div class=\"testimonial-name\" style=\"color: rgba(245,240,232,0.4);\">Bient\u00f4t<\/div>\r\n <div class=\"testimonial-role\">Nouveaux retours en cours<\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n <p class=\"testimonials-cta reveal\">\r\n Retrouvez l'ensemble de mes recommandations sur \r\n <a href=\"https:\/\/www.malt.fr\/profile\/nadinelouni\" target=\"_blank\" rel=\"noopener\">mon profil Malt<\/a>.\r\n <\/p>\r\n<\/section>\r\n\r\n<!-- FORMATION -->\r\n<section id=\"formation\">\r\n <div class=\"section-header reveal\">\r\n <span class=\"section-num\">07 \/<\/span>\r\n <h2 class=\"section-title\">Formation<\/h2>\r\n <div class=\"section-line\"><\/div>\r\n <\/div>\r\n\r\n <div class=\"formation-grid\">\r\n <div class=\"formation-card reveal reveal-delay-1\">\r\n <div class=\"formation-year\">2023 \u2014 2024<\/div>\r\n <div class=\"formation-degree\">MSc UX Design & Digital Business<\/div>\r\n <div class=\"formation-school\">IPAG Business School<\/div>\r\n <div class=\"formation-desc\">Vision strat\u00e9gique du business digital et conception centr\u00e9e utilisateur.<\/div>\r\n <\/div>\r\n <div class=\"formation-card reveal reveal-delay-2\">\r\n <div class=\"formation-year\">2023 \u2014 2024<\/div>\r\n <div class=\"formation-degree\">Bachelor Designer de communication graphique et digitale<\/div>\r\n <div class=\"formation-school\">ACE Education<\/div>\r\n <div class=\"formation-desc\">Expertise visuelle, identit\u00e9 de marque et design d'interfaces.<\/div>\r\n <\/div>\r\n <div class=\"formation-card reveal reveal-delay-3\">\r\n <div class=\"formation-year\">2021 \u2014 2023<\/div>\r\n <div class=\"formation-degree\">Bachelor Responsable de projet web et mobile<\/div>\r\n <div class=\"formation-school\">ETNA<\/div>\r\n <div class=\"formation-desc\">Gestion de projet, m\u00e9thodes agiles et fondamentaux du d\u00e9veloppement web.<\/div>\r\n <\/div>\r\n <div class=\"formation-card reveal reveal-delay-4\">\r\n <div class=\"formation-year\">2018 \u2014 2021<\/div>\r\n <div class=\"formation-degree\">Licence Informatique<\/div>\r\n <div class=\"formation-school\">Universit\u00e9 Sorbonne Paris Nord<\/div>\r\n <div class=\"formation-desc\">Fondamentaux de la programmation, algorithmie et syst\u00e8mes.<\/div>\r\n <\/div>\r\n <\/div>\r\n<\/section>\r\n\r\n<!-- CONTACT -->\r\n<section id=\"contact\" class=\"contact-section\">\r\n <div class=\"contact-bg\"><\/div>\r\n <div class=\"section-header reveal\" style=\"justify-content:center\">\r\n <div class=\"section-line\" style=\"max-width:80px\"><\/div>\r\n <span class=\"section-num\">08 \/<\/span>\r\n <h2 class=\"section-title\">Contact<\/h2>\r\n <div class=\"section-line\" style=\"max-width:80px\"><\/div>\r\n <\/div>\r\n <p class=\"contact-big reveal\">\r\n Disponible pour vos missions<br><em>Customer Success, Onboarding & Relation Client SaaS.<\/em>\r\n <\/p>\r\n <br>\r\n <a href=\"mailto:contact@nadinelouni.fr\" class=\"contact-email reveal\">contact@nadinelouni.fr<\/a>\r\n <br><br>\r\n <p class=\"contact-location reveal\">\ud83d\udccd \u00cele-de-France<\/p>\r\n<\/section>\r\n\r\n<!-- FOOTER -->\r\n<footer class=\"site-footer\">\r\n <div class=\"footer-content\">\r\n <div class=\"footer-brand\">L.NADINE<\/div>\r\n <div class=\"footer-social\">\r\n <a href=\"https:\/\/www.malt.fr\/profile\/nadinelouni\" target=\"_blank\" rel=\"noopener\" class=\"social-link\" aria-label=\"Profil Malt\">MALT<\/a>\r\n <a href=\"https:\/\/www.linkedin.com\/in\/nadine-louni\/\" target=\"_blank\" rel=\"noopener\" class=\"social-link\" aria-label=\"Profil LinkedIn\">IN<\/a>\r\n <a href=\"mailto:contact@nadinelouni.fr\" class=\"social-link\" aria-label=\"Email\">@<\/a>\r\n <\/div>\r\n <div class=\"footer-copy\">\u00a9 2026 Nadine Louni \u2014 Tous droits r\u00e9serv\u00e9s<\/div>\r\n <\/div>\r\n<\/footer>\r\n\r\n<script>\r\n \/\/ Custom cursor\r\n const cursor = document.getElementById('cursor');\r\n const cursorRing = document.getElementById('cursorRing');\r\n let mouseX = 0, mouseY = 0, ringX = 0, ringY = 0;\r\n\r\n document.addEventListener('mousemove', e => {\r\n mouseX = e.clientX; mouseY = e.clientY;\r\n cursor.style.left = mouseX - 5 + 'px';\r\n cursor.style.top = mouseY - 5 + 'px';\r\n });\r\n\r\n function animateRing() {\r\n ringX += (mouseX - ringX) * 0.12;\r\n ringY += (mouseY - ringY) * 0.12;\r\n cursorRing.style.left = ringX - 18 + 'px';\r\n cursorRing.style.top = ringY - 18 + 'px';\r\n requestAnimationFrame(animateRing);\r\n }\r\n animateRing();\r\n\r\n document.querySelectorAll('a, button, .timeline-item, .expertise-card, .skill-pill').forEach(el => {\r\n el.addEventListener('mouseenter', () => {\r\n cursor.style.transform = 'scale(2)';\r\n cursorRing.style.transform = 'scale(1.5)';\r\n cursorRing.style.opacity = '0.3';\r\n });\r\n el.addEventListener('mouseleave', () => {\r\n cursor.style.transform = 'scale(1)';\r\n cursorRing.style.transform = 'scale(1)';\r\n cursorRing.style.opacity = '0.6';\r\n });\r\n });\r\n\r\n \/\/ Nav scroll\r\n const nav = document.getElementById('nav');\r\n window.addEventListener('scroll', () => {\r\n nav.classList.toggle('scrolled', window.scrollY > 60);\r\n });\r\n\r\n \/\/ Reveal on scroll\r\n const reveals = document.querySelectorAll('.reveal');\r\n const observer = new IntersectionObserver((entries) => {\r\n entries.forEach(entry => {\r\n if (entry.isIntersecting) {\r\n entry.target.classList.add('visible');\r\n \/\/ Animate skill bars\r\n entry.target.querySelectorAll('.skill-bar').forEach(bar => {\r\n setTimeout(() => bar.classList.add('animated'), 200);\r\n });\r\n }\r\n });\r\n }, { threshold: 0.1 });\r\n reveals.forEach(el => observer.observe(el));\r\n\r\n \/\/ Also observe skill pills individually\r\n document.querySelectorAll('.skill-pill').forEach(pill => {\r\n const skillObs = new IntersectionObserver((entries) => {\r\n entries.forEach(entry => {\r\n if (entry.isIntersecting) {\r\n setTimeout(() => {\r\n entry.target.querySelector('.skill-bar')?.classList.add('animated');\r\n }, 300);\r\n }\r\n });\r\n }, { threshold: 0.5 });\r\n skillObs.observe(pill);\r\n });\r\n\r\n \/\/ Timeline toggle\r\n function toggleTimeline(item) {\r\n const isActive = item.classList.contains('active');\r\n document.querySelectorAll('.timeline-item').forEach(i => i.classList.remove('active'));\r\n if (!isActive) item.classList.add('active');\r\n }\r\n<\/script>\r\n\r\n<\/body>\r\n<\/html>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Nadine Louni \u2013 Customer Success Manager Freelance | SaaS B2B L.NADINE Expertises Services Parcours Avis Contact T\u00e9l\u00e9charger Freelance \u00b7 \u00cele-de-France NadineLouni Customer Success Manager \u2014 SaaS B2B. J’accompagne les \u00e9diteurs SaaS dans l’onboarding, le support et la fid\u00e9lisation de leurs clients. Voir mon parcours Me contacter 2+ Ans d’exp. 3 Dipl\u00f4mes 8+ Outils ma\u00eetris\u00e9s SCROLL […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_eb_attr":"","om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"class_list":["post-9","page","type-page","status-publish","hentry"],"aioseo_notices":[],"mb":[],"mfb_rest_fields":["title","aioseo_notices","gutenberg_elementor_mode"],"_links":{"self":[{"href":"https:\/\/nadinelouni.fr\/index.php\/wp-json\/wp\/v2\/pages\/9","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/nadinelouni.fr\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/nadinelouni.fr\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/nadinelouni.fr\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/nadinelouni.fr\/index.php\/wp-json\/wp\/v2\/comments?post=9"}],"version-history":[{"count":176,"href":"https:\/\/nadinelouni.fr\/index.php\/wp-json\/wp\/v2\/pages\/9\/revisions"}],"predecessor-version":[{"id":696,"href":"https:\/\/nadinelouni.fr\/index.php\/wp-json\/wp\/v2\/pages\/9\/revisions\/696"}],"wp:attachment":[{"href":"https:\/\/nadinelouni.fr\/index.php\/wp-json\/wp\/v2\/media?parent=9"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}